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We currently ship within Canada only. Standard shipping typically takes 3-5 business days, though shipping times are not guaranteed. It takes 1-3 business days for us to prepare your order for shipping. Please note, we do not typically ship to P.O. boxes. Please contact us if you need your order shipped to a P.O. box. Additional shipping charges may apply.
For standard shipping:
• Orders over $75 receive free shipping.
• For orders under $75, flat rate $12 shipping is applied at checkout.
In the event that your item(s) arrive damaged, please email us at firstname.lastname@example.org within three days of the arrival your package for instructions on how to proceed. We ask that you include photos of the damaged items and packaging and keep all contents and packaging for insurance claim purposes.
When shipping our products, we try to minimize our environmental impact and choose sustainable options when possible. We re-use shipping materials from our suppliers when we can, so your order may utilize a variety of packing materials. Please re-use or responsibly recycle shipping materials! Our planet thanks you!
Please note that we cannot take responsibility for lost/missing packages that show successful delivery to the order address, or arrival at the wrong location due to incorrect delivery address. If an order is returned to us due to an incorrect address entry, the cost to re-ship the item will be the responsibility of the buyer.
For Kamloops, B.C. residents, local pick up is available from 954D Laval Crescent. Regular pick up hours are 3-5 on Wednesdays. If these hours do not work for you, please send us an email at email@example.com and let us know - we're happy to arrange an alternative time.
If you are unsatisfied with your order for any reason, please contact us or email firstname.lastname@example.org and let us know. We will always do our best to make it right.
Due to the nature of our products, we cannot accept returns except in the case of error on our part (wrong flavour, size, packaging problems, etc.).
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